Frequently Asked Questions
FAQs
A. All garments goes through seven inspection points for quality and finishing before it leaves our facility. We are a Eco-Friendly cleaners and have more than 25 years of knowledge base. We follow manufactures specifications on all garments to clean them properly and safely. We always try harder to remove all spots and stains from your garment.
A. The best way to reach us is via e mail at customerservice@ccvcleaners.com or call us at (925)828-4155.
A. We do not have a minimum order for Dry cleaning. Wash & Fold has a 10lbs min. order.
A. You may schedule for a pick up at any time that is convenient for you. Here is our current pick-up and delivery days:
Pick-up Deliver
Monday Wednesday
Tuesday Thursday
Wednesday Friday
Thursday Saturday
Friday Monday
A. By contacting us at customerservice@ccvcleaners.com. As a courtesy to our
drivers, should you decide to cancel your order, we kindly ask that to notify us at
least by mid night the day before your scheduled pick up date.
A. Once you sign up, we will deliver your reusable garment bag with your first order which has your information on it.
A. Unlike other guy’s add the pick up and delivery fee to the price of the garments, at Country Club Village Cleaners we do not charge for the Pick-up and Delivery. We have a low per garment cleaned and delivered! Sign up today and pay less for Dry Cleaning and Laundry your garments.
A. The standard turnaround time is typically 2 days from when we pick them up.
A. We accept Visa, MC, Discover, as well as Debit cards bearing the MC, Visa logo. Once you register for a pick-up, please save your credit card information via our secured, encrypted website so you do not have to enter the info for each pickup. Once your garments are delivered, your account will be charged accordingly.
The standard turnaround time is typically 2 days from when we pick them up, and 1 day for Express orders.